Contact information
Contact Us
We’re happy to help with questions about your order, shipping, returns, products, or anything else related to The Pawprint Society.
Customer Support
For order questions, return requests, damaged items, or general support, please contact us at:
Email: support@thepawprintsociety.com
Please include your order number if your message is about an existing order.
Business Information
The Pawprint Society
Email: support@thepawprintsociety.com
Support Hours
Our customer support hours are:
Monday through Friday
9:00 AM to 5:00 PM CST
We do our best to respond to all messages within 1 to 2 business days.
Messages sent on weekends or holidays may receive a response on the next business day.
Order Questions
If you are contacting us about an order, please include:
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Your full name
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Order number
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Email address used at checkout
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A brief description of your question or issue
Damaged, Defective, or Incorrect Items
If your item arrived damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
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Your order number
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Clear photos of the item
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Photos of the packaging
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Photos of the shipping label
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A brief description of the issue
This helps us review the issue and assist you as quickly as possible.
Return Requests
To start a return, please email us within 7 days of delivery at:
support@thepawprintsociety.com
Please do not send items back without contacting us first. Returns sent without approval may be declined.
For full details, please review our Return and Refund Policy.
Mailing Address
Please do not send returns to our business mailing address unless we have provided return instructions by email.
Approved returns may need to be sent to a specific return address depending on the product, supplier, maker, or fulfillment partner.
Questions
We’re here to help. Please contact us anytime at: