Terms of service

Terms of Service

Last updated: June 19, 2026

Welcome to The Pawprint Society. These Terms of Service explain the rules and conditions for using our website and purchasing products from us.

By visiting our website, placing an order, or using any part of our site, you agree to these Terms of Service. If you do not agree, please do not use our website.

1. About The Pawprint Society

The Pawprint Society offers curated pet products, pet accessories, gifts, and related items for pets and pet lovers. Some products may be sourced from our collective, partner brands, independent makers, vendors, or fulfillment partners.

Throughout these Terms, “we,” “us,” and “our” refer to The Pawprint Society. “You” refers to the customer, visitor, or user of our website.

2. Use of Our Website

You agree to use our website for lawful purposes only.

You may not use our site to:

• Violate any laws or regulations

• Interfere with the security or operation of the website

• Attempt to access information that does not belong to you

• Submit false, misleading, or fraudulent information

• Copy, reproduce, or misuse our website content, branding, images, or designs

• Use our website in a way that could harm The Pawprint Society or other customers

We reserve the right to refuse service, cancel orders, or restrict access to our website if we believe these Terms have been violated.

3. Product Information

We do our best to display our products as accurately as possible, including descriptions, colors, sizes, materials, pricing, and availability.

However, we cannot guarantee that all product details, colors, images, or descriptions will appear exactly the same on every device or screen.

Because some products may come from different collective partners, suppliers, or makers, packaging, labeling, materials, sizing, and availability may vary by item.

We reserve the right to update, change, discontinue, or remove any product at any time without notice.

4. Pet Safety and Product Use

Products sold by The Pawprint Society are intended to be used responsibly and under appropriate supervision.

Please review all product descriptions, sizing details, materials, instructions, and warnings before giving an item to your pet.

You are responsible for determining whether a product is appropriate for your pet based on your pet’s size, breed, age, behavior, chewing habits, allergies, sensitivities, and health needs.

Pet toys, accessories, collars, leashes, harnesses, beds, blankets, grooming items, treats, chews, and other pet-related products should be used only as intended.

Always supervise your pet when using toys, chews, accessories, or any product that could become damaged, swallowed, tangled, or unsafe.

The Pawprint Society is not responsible for injuries, allergic reactions, choking, misuse, damage, or other issues that may occur from improper use, lack of supervision, normal wear and tear, or a product being unsuitable for a specific pet.

If your pet has allergies, medical conditions, dietary restrictions, skin sensitivities, or special health needs, please consult your veterinarian before using any new pet product, grooming item, treat, chew, or wellness-related item.

5. No Veterinary Advice

Any information on our website, product descriptions, blog posts, emails, social media, or other content is provided for general informational purposes only.

The Pawprint Society does not provide veterinary, medical, nutritional, or professional pet health advice.

Our products and content are not intended to diagnose, treat, cure, or prevent any disease, condition, or health issue.

For questions about your pet’s health, safety, diet, allergies, behavior, or medical needs, please contact a licensed veterinarian.

6. Orders

When you place an order, you agree that all information provided is accurate, complete, and current.

This includes your name, email address, shipping address, billing information, and payment details.

We reserve the right to refuse, cancel, or limit any order for any reason, including but not limited to:

• Suspected fraud

• Incorrect pricing or product information

• Product availability issues

• Payment issues

• Shipping address concerns

• Violation of these Terms

• Orders that appear to be placed by resellers or unauthorized third parties

If we cancel an order after payment has been processed, we will issue a refund to the original payment method.

7. Pricing and Payment

All prices are listed in U.S. dollars unless otherwise stated.

Prices, promotions, discounts, and product availability may change at any time without notice.

We reserve the right to correct any errors in pricing, product descriptions, discounts, promotions, or availability, even after an order has been placed.

By submitting payment information, you confirm that you are authorized to use the payment method provided.

8. Shipping and Delivery

Shipping times, processing times, and delivery estimates may vary depending on the product, shipping destination, carrier, and fulfillment partner.

Because some products may ship from different collective partners, suppliers, makers, or fulfillment locations, items in the same order may arrive in separate packages.

Delivery estimates are not guaranteed. The Pawprint Society is not responsible for carrier delays, weather delays, incorrect shipping addresses, lost packages, stolen packages, or delivery issues outside of our control.

Please review our Shipping Policy for more information.

9. Returns and Refunds

Returns and refunds are handled according to our Return and Refund Policy.

By placing an order, you agree to review and follow our return requirements, return window, item condition rules, and any product-specific return restrictions.

Certain items may be final sale for safety, hygiene, customization, or supplier-related reasons.

10. Order Cancellations and Changes

We process orders as quickly as possible. Because of this, we cannot guarantee that an order can be changed or canceled once it has been placed.

If your order has already been processed, packed, shipped, or sent to a fulfillment partner, it may not be eligible for cancellation.

If the order has already shipped, it will need to follow our Return and Refund Policy.

11. Collective and Partner-Sourced Products

The Pawprint Society may offer products from our curated collective, third-party vendors, partner brands, independent makers, suppliers, or fulfillment partners.

Some products may be shipped directly from these partners. Product availability, processing times, packaging, and return eligibility may vary by item.

We make every effort to work with trusted partners, but we are not responsible for delays, product changes, packaging differences, or fulfillment issues caused by third-party partners outside of our control.

If there is an issue with your order, please contact us and we will do our best to help resolve it.

12. Account Information

If you create an account on our website, you are responsible for keeping your login information secure.

You are responsible for all activity that occurs under your account.

Please contact us immediately if you believe your account has been accessed without permission.

We reserve the right to suspend or terminate accounts that violate these Terms or are used for fraudulent, abusive, or unlawful activity.

13. Promotions, Discounts, and Gift Cards

Promotions, discount codes, sales, and special offers may be limited in time, quantity, or availability.

Discount codes cannot be applied retroactively unless we choose to allow it.

We reserve the right to modify, cancel, or refuse promotions or discount codes at any time.

Gift cards, if offered, are non-refundable and cannot be redeemed for cash unless required by law.

14. Reviews, Photos, and User Content

If you submit reviews, photos, comments, feedback, testimonials, or other content to The Pawprint Society, you agree that we may use, share, display, reproduce, edit, or feature that content for business, marketing, website, social media, and promotional purposes.

You agree that any content you submit will be honest, lawful, and will not violate the rights of another person or business.

We reserve the right to remove or refuse user content for any reason.

15. Intellectual Property

All content on our website, including text, graphics, logos, images, product descriptions, website design, branding, and other materials, is owned by or licensed to The Pawprint Society.

You may not copy, reproduce, distribute, modify, sell, or use our content without written permission.

The Pawprint Society name, branding, designs, and website content may not be used in a way that suggests affiliation, endorsement, or ownership without our permission.

16. Third-Party Links

Our website may include links to third-party websites, services, payment processors, shipping providers, social media platforms, or partner websites.

We are not responsible for the content, policies, security, practices, or actions of third-party websites or services.

Your use of third-party sites is at your own risk and may be subject to their own terms and policies.

17. Limitation of Liability

To the fullest extent permitted by law, The Pawprint Society is not liable for any direct, indirect, incidental, special, or consequential damages that result from:

• Use of our website

• Use or misuse of our products

• Product unsuitability for a specific pet

• Pet injury, illness, allergic reaction, chewing, swallowing, choking, or damage

• Shipping delays or carrier issues

• Website errors or interruptions

• Unauthorized access to customer information

• Third-party vendor, supplier, or fulfillment issues

By purchasing from The Pawprint Society, you agree that your use of our products is at your own discretion and responsibility.

18. Disclaimer of Warranties

Our website and products are provided “as is” and “as available.”

We do not guarantee that our website will always be available, error-free, secure, or uninterrupted.

We do not guarantee that any product will meet every customer’s expectations or be suitable for every pet.

Some products may come with manufacturer warranties or supplier guarantees. If applicable, those details will be provided by the product manufacturer or supplier.

19. Indemnification

You agree to indemnify and hold harmless The Pawprint Society, its owners, employees, partners, suppliers, vendors, and affiliates from any claims, damages, losses, liabilities, costs, or expenses arising from:

• Your use of our website

• Your purchase or use of our products

• Your violation of these Terms

• Your misuse of a product

• Your violation of any law or third-party rights

20. Privacy

Your use of our website is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, and protect your information.

21. Changes to These Terms

We may update or change these Terms of Service at any time.

Any updates will be posted on this page with a new “Last updated” date.

By continuing to use our website after changes are posted, you agree to the updated Terms.

22. Governing Law

These Terms are governed by the laws of the United States and the applicable laws of the state where our business is registered, without regard to conflict of law principles.

23. Contact Information

If you have any questions about these Terms of Service, please contact us at:

The Pawprint Society
Email: support@thepawprintsociety.com