Return and Refund Policy

Last updated: September 8, 2026

Thank you for shopping with The Pawprint Society, an online retail store operated by NN ECOM LLC. We want you and your pet to be happy with your purchase. If something is not right, please review our return and refund policy below.

Return Eligibility

We accept returns on eligible U.S. orders.

Return requests must be submitted within 7 days of delivery. The return period begins on the date tracking shows your order was delivered.

If an order arrives in multiple packages, the return period begins when the final package in the order has been delivered.

To be eligible for a return, an item must be:

• Unused and unwashed
• Free of stains, odors, pet hair, dirt, damage, or other signs of use
• Returned with original tags attached, when applicable
• Returned in its original packaging, including product labels, inserts, accessories, and protective packaging when provided

Approved returns must be shipped within 7 days of return approval.

Returns sent without prior approval, shipped outside the applicable return period, or returned in a condition that does not meet these requirements may be declined. If a return is accepted but does not fully meet our return requirements, a 20% restocking fee may be deducted from the refund.

Nonreturnable Items

For health, hygiene, safety, and product integrity reasons, certain products cannot be returned.

Nonreturnable items include:

• Pet food, treats, chews, and other consumable products
• Grooming, hygiene, and wellness products
• Opened, used, or washed pet products
• Pet beds, blankets, mats, or other soft goods showing signs of use, pet hair, odors, stains, or washing
• Toys that have been opened, used, chewed, damaged, or removed from their original packaging
• Collars, leashes, harnesses, apparel, or accessories that have been worn, used, washed, damaged, or altered
• Personalized, customized, handmade, or made-to-order products
• Gift cards
• Products specifically marked Final Sale on the product page

Items damaged after delivery through use, misuse, chewing, scratching, tearing, staining, alteration, or other customer or pet-related damage are not eligible for return or refund.

How to Start a Return

To request a return, contact us within 7 days of delivery:

Email: support@thepawprintsociety.com
Phone: (803) 298-8743

Please include:

• Your full name
• Your order number
• The item or items you would like to return
• The reason for the return
• Photos if an item arrived damaged, defective, or incorrect

Please do not send a return without contacting us first. Once your request has been reviewed and approved, we will provide instructions for returning the item.

Return Shipping

Customers are responsible for return shipping costs unless the return is the result of an incorrect, damaged, or defective item received.

Original shipping charges, handling fees, package protection charges, and customer-paid return shipping costs are nonrefundable.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us at support@thepawprintsociety.com within 7 days of delivery.

Please provide your order number and clear photos of the product, packaging, shipping label, and issue. We will review the information and work with you to resolve the problem.

Damage occurring after delivery from use, misuse, chewing, scratching, tearing, staining, alteration, or lack of appropriate supervision is not considered a product defect.

Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method.

Please allow 5 to 7 business days after we receive the returned package for us to process an approved refund. Your bank or card provider may require additional time for the refund to appear in your account.

Original shipping charges, handling fees, package protection charges, and return shipping costs are nonrefundable.

Exchanges

We do not offer direct exchanges at this time.

If you need a different size, color, style, or product, please place a new order and request a return for the eligible original item within the applicable return period.

Order Cancellations

We begin processing orders as quickly as possible. Because of this, we cannot guarantee that an order can be changed or canceled after it has been placed.

If an order has already been processed, packed, shipped, or submitted for fulfillment, cancellation may no longer be possible.

Once an order has shipped, any eligible return must follow this Return and Refund Policy.

Products Shipped From Fulfillment Partners

The Pawprint Society works with third-party suppliers and fulfillment partners to offer certain products. As a result, products within the same order may arrive in separate packages.

Some products may have additional return restrictions based on the type of product. Any product-specific return restriction will be clearly disclosed on the applicable product page.

Regardless of fulfillment location, The Pawprint Society remains your point of contact for customer service regarding orders placed through thepawprintsociety.com.

International Orders

At this time, returns are available for eligible U.S. orders only.

Orders shipped outside the United States are final sale unless otherwise required by applicable law.

Questions

If you have questions about a return, refund, or order, please contact us:

The Pawprint Society
Operated by NN ECOM LLC

1906 Richmond Vantage Dr
Richmond, TX 77406
United States

Email: support@thepawprintsociety.com
Phone: (803) 298-8743
Response Time: Within 24–48 business hours