Shipping Policy

Last updated: September 8, 2026

Thank you for shopping with The Pawprint Society. We want you to know what to expect after placing your order. Please review our shipping information below.

The Pawprint Society is an online retail store operated by NN ECOM LLC.

Order Processing

Orders are processed as quickly as possible after they are placed.

Processing times may vary depending on the product, availability, order volume, and fulfillment location.

Please note that processing time is separate from shipping and transit time.

Once an order has entered processing or fulfillment, we may not be able to make changes to the order or shipping address.

Shipping Locations

We currently ship to eligible addresses within the United States.

Shipping availability may vary by product and destination. If an item cannot be shipped to the address provided, you will be notified or the applicable shipping option will not be available during checkout.

Shipping Costs

Shipping charges, when applicable, are calculated and displayed at checkout before you complete your purchase.

Shipping costs may vary depending on the products ordered, shipping destination, package size, fulfillment location, and available shipping method.

Any applicable shipping charges will be shown before payment is submitted.

Estimated Delivery Times

Estimated delivery times may vary depending on the product, destination, carrier, and fulfillment location.

Any delivery dates or timeframes provided during checkout or after an order is placed are estimates and are not guaranteed.

Carrier delays, weather, holidays, high shipping volumes, transportation disruptions, and other circumstances outside our control may affect delivery times.

Multiple Packages

The Pawprint Society offers products from our curated collection and fulfillment partners.

Because products may be stored or fulfilled from different locations, items within the same order may be shipped separately and may arrive in more than one package.

If your order is divided into multiple shipments, you may receive separate tracking information for each package.

You will not be charged additional shipping solely because we divide an order into multiple packages unless an additional charge was clearly disclosed to you before purchase.

Order Tracking

When tracking information is available, it will be provided using the contact information associated with your order.

Please allow time for tracking information to update after a shipping label has been created. A tracking number may be generated before the carrier physically receives or scans the package.

If your order contains multiple shipments, each package may have its own tracking number and delivery date.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping information before submitting your order.

If you notice an error in your shipping address, contact us as soon as possible at support@thepawprintsociety.com.

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed once an order has entered processing, fulfillment, or shipment.

Incorrect or Undeliverable Addresses

Orders returned to the sender because of an incorrect, incomplete, or undeliverable address may require additional shipping charges if the customer requests reshipment.

If a package is returned to us or our fulfillment partner, please contact us so we can determine the available options for your order.

Delayed Packages

Occasionally, packages may experience delays after leaving a fulfillment location.

Shipping carriers operate independently from The Pawprint Society, and carrier delays can occur because of weather, transportation disruptions, holidays, high package volumes, or other circumstances outside our reasonable control.

If your tracking information has not updated for an extended period or your package appears significantly delayed, please contact us and we will help review the shipment.

Lost Packages

If tracking indicates that a package may have been lost in transit, please contact us at support@thepawprintsociety.com.

We will review the available tracking information and, when appropriate, work with the applicable carrier or fulfillment partner to investigate the shipment.

Please do not submit a return request for an order that has not been delivered. Contact our support team instead so we can assist with the shipment.

Packages Marked Delivered

If tracking shows your package as delivered but you cannot locate it, please first:

• Check around the delivery location, including porches, side doors, garages, mailrooms, parcel lockers, and other areas where carriers may leave packages
• Check with members of your household, neighbors, front desk, or property management when applicable
• Allow a short period of time, as some carriers may update tracking shortly before the package is physically delivered

If you still cannot locate the package, please contact us at support@thepawprintsociety.com so we can help review the available delivery information.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If an item arrives damaged, defective, or incorrect, contact us at support@thepawprintsociety.com within 7 days of delivery.

Please include:

• Your name
• Order number
• A description of the issue
• Clear photos of the item
• Photos of the packaging and shipping label when applicable

We will review the issue and provide instructions regarding the appropriate resolution.

Please do not discard damaged items or packaging until your request has been reviewed, as photographs or additional information may be needed.

International Shipping

At this time, The Pawprint Society's standard shipping service is limited to eligible United States addresses.

If international shipping becomes available in the future, applicable shipping costs, restrictions, duties, taxes, and delivery information will be provided where appropriate.

Returns

Shipping and delivery issues are separate from standard product returns.

Eligible returns are governed by our Return and Refund Policy, including applicable return windows, product condition requirements, nonreturnable products, and return shipping responsibilities.

Please review our Return and Refund Policy before returning an item.

Do not send a product back without contacting us and receiving return instructions first.

Order Cancellations

We process orders as quickly as possible and cannot guarantee that an order can be changed or canceled after it has been placed.

If your order has already entered processing, fulfillment, or shipment, cancellation may no longer be possible.

Please contact us as soon as possible if you need assistance with an order.

Questions About Your Shipment

If you have questions about an order, tracking information, or delivery, please contact us:

The Pawprint Society
Operated by NN ECOM LLC

1906 Richmond Vantage Dr
Richmond, TX 77406
United States

Email: support@thepawprintsociety.com
Phone: (803) 298-8743
Response Time: Within 24–48 business hours